Terms of service

Terms of Service

Welcome to Claudia Medina Hats & Accessories. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read these terms carefully before placing an order or engaging with our services.

1. General Terms

By visiting our site and purchasing from us, you agree to the following terms. These terms apply to all users of the site, including customers, vendors, and content contributors.

  • Eligibility: You must be at least 18 years old or have parental permission to use this site and make purchases.
  • Changes to Terms: We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of our site constitutes acceptance of the new terms.

2. Products and Services

At Claudia Medina Hats & Accessories, we are dedicated to delivering high-quality, handcrafted hats, accessories, and jewelry. Due to the artisanal nature of our products, there may be slight variations in design, color, or texture. We strive to ensure that each item reflects the attention to detail and craftsmanship we are known for.

  • Product Accuracy: We attempt to be as accurate as possible with product descriptions, photos, and other content. However, we cannot guarantee that the colors, dimensions, or features of our products will perfectly match what is displayed on your screen due to differences in monitors.
  • Custom Orders: Custom-made or personalized items are non-refundable unless there is a defect or error on our part. For more details, please refer to our Return and Refund Policy.

Care Instructions: Some products, as noted on our website, include the following care instructions to help maintain their beauty and longevity:

  • Perfumes and Moisturizers: Apply these well before adding your jewelry to avoid tarnishing.
  • Before Bed: Remove your jewelry to ensure its longevity.
  • Water Exposure: Avoid wearing your jewelry while showering, swimming, or exercising.
  • Harsh Chemicals: Keep your jewelry away from any harsh chemicals to maintain its beauty.
  • Storage: Store your pieces in a cool, dry place to preserve their condition.

Failure to follow these instructions may affect the longevity and appearance of your product, and Claudia Medina Hats & Accessories is not responsible for any damage resulting from improper care.

3. Pricing and Availability

  • Pricing: All prices are listed in US currency and are subject to change without notice. We reserve the right to modify prices or discontinue products at any time.
  • Errors: In the event of a pricing error or product misrepresentation, we reserve the right to cancel or refuse the order, even if the order has been confirmed.
  • Taxes: Applicable sales taxes may be added at checkout, based on your shipping location and local regulations.

4. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us, especially in cases where we suspect fraud or unauthorized transactions.

  • Payment Methods: We accept all listed methods of Payment. Payment is due at the time of purchase. If there are issues processing your payment, your order may be delayed.
  • Order Confirmation: Once your payment is processed, you will receive an email confirmation with your order details. Please review this confirmation and contact us if any adjustments need to be made.

5. Shipping and Delivery

We are a one-person operation and we truly appreciate your patience and understanding as we craft and ship each order with care.

  • Shipping: We aim to ship all in-stock items within 7 business days of order confirmation. Shipping times may vary based on your location and shipping method selected at checkout.
  • Delivery: Once shipped, delivery times are estimated and depend on your shipping location. We are not responsible for delays caused by shipping carriers or customs for international orders.
  • Shipping Costs: Shipping fees are calculated at checkout. For more information, refer to our shipping policies on the website.

6. Returns and Refunds

We are committed to customer satisfaction, and if you are not happy with your purchase, we encourage you to review our Return and Refund Policy for detailed information on how to initiate a return or exchange.

  • Eligible Returns: Only non-custom, unused items in their original condition are eligible for return within 7 days of delivery.
  • Custom Products: Custom or personalized products are non-returnable unless there is an error in craftsmanship.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.

7. Intellectual Property

All content on this site, including but not limited to text, images, logos, designs, and trademarks, is the property of Claudia Medina and protected by applicable intellectual property laws. You may not reproduce, distribute, or exploit any part of this content without express permission from us.

8. User-Generated Content

By submitting reviews, comments, photos, or any other content to our site or social media platforms, you grant Claudia Medina Hats & Accessories a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and display such content in any media format.

  • Content Restrictions: We reserve the right to remove any user-generated content that violates the law, is defamatory, or is otherwise deemed inappropriate.

9. Third-Party Services

Certain features or services on our website may be provided by third-party vendors (e.g., payment processors, shipping carriers). By using our site, you agree to comply with the terms and policies of these third-party providers. We are not responsible for their actions or the information they collect.

10. Limitation of Liability

We strive to provide accurate information and high-quality products, but we make no warranties or guarantees regarding the website’s functionality, the accuracy of content, or the availability of our products.

  • No Liability: In no event shall Claudia Medina Hats & Accessories, its owners, employees, or affiliates be liable for any direct, indirect, or consequential damages resulting from the use of our website or products, including but not limited to lost profits, loss of data, or business interruption.

11. Governing Law

These terms are governed by and construed in accordance with the laws of [Texas/Region/Country]. Any disputes arising out of these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of [State/Region/Country].

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at [email/contact information].

Customer Care

We value your trust and are committed to providing excellent service. If you have any questions or need assistance, feel free to reach out to us at any time.