Shipping policy

Shipping Policy

At Claudia Medina Hats & Accessories, we take great pride in crafting and delivering high-quality, handcrafted products. As a one-person operation, we truly appreciate your patience and understanding as we carefully prepare and ship each order.

Processing Time

We aim to ship all in-stock items within 7 business days of order confirmation. Each item is crafted with care, and we ensure that it meets our quality standards before shipping. Please note that custom or made-to-order items may take longer to prepare, and estimated shipping times will be communicated at the time of purchase.

Shipping

  • Shipping Times: Once your order is shipped, delivery times are estimated and depend on your shipping location and the shipping method selected at checkout. Typical shipping times are:

    • Domestic Shipping: 7-10 business days
    • International Shipping: 10-14 business days
    • Please note that shipping times may vary due to carrier delays, weather, or customs processing for international orders.

  • Shipping Costs: Shipping fees are calculated at checkout based on the destination, shipping method, and weight of the package. You will be able to review the total shipping cost before completing your purchase.

  • International Shipping: We gladly ship internationally. However, we are not responsible for any delays caused by customs or the shipping carrier. Any additional customs fees, taxes, or duties are the responsibility of the customer.

Delivery

Once shipped, delivery times are estimated and depend on your location. Please note that we are not responsible for delays caused by the shipping carrier or customs for international orders.

If you experience any delays or issues with your delivery, please reach out to us at [email/contact information], and we will do our best to assist you in resolving the matter.

Returns and Refunds

We are committed to customer satisfaction, and if you are not happy with your purchase, we encourage you to review our [Return and Refund Policy] for detailed information on how to initiate a return or exchange.

  • Eligible Returns: Only non-custom, unused items in their original condition are eligible for return within 7 days of delivery.

  • Custom Products: Custom or personalized products are non-returnable unless there is an error in craftsmanship. Please contact us if you believe there was a mistake with your custom order.

  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.

If you have any questions about our shipping or return policies, feel free to contact us at [email/contact information].

Thank you for your understanding and support!