Refund policy

Return and Refund Policy

At [Your Company Name], we are dedicated to delivering high-quality, handcrafted products that reflect our passion and attention to detail. If you are not completely satisfied with your purchase, we are here to assist you with a smooth return and refund process.

Returns

  • Return Window: You have 7 days from the date of delivery to return any eligible items. Due to the artisanal nature of our products, we ask that all returns are initiated within this period to ensure their quality and integrity.
  • Eligibility: To qualify for a return, your item must be unused, in its original condition, and accompanied by its original packaging. Please include any tags, labels, or accessories that came with the product.
  • Custom Items: Custom-made or personalized products are non-returnable unless there is a defect or error in the craftsmanship. We take great care in ensuring these products meet your specifications, but if any issues arise, please contact us immediately.

Refunds

  • Inspection Process: Once we receive your returned item, we will inspect it for eligibility. You will be notified within 5 business days of our decision regarding the refund.
  • Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note, original shipping costs are non-refundable.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error).

Exchanges

  • We stand by the quality of our products, but if you receive a defective or damaged item, we will gladly exchange it for a replacement. To request an exchange, please contact us at baditastx@gmail.com within 7 days of receiving your order.

Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.
  • Prepaid Labels: For domestic orders, we may offer a prepaid return label for your convenience. This cost will be deducted from your refund.

How to Initiate a Return

  • Step 1: Contact us at banditastx@gmail.com with your order number, details about the product, and the reason for the return.
  • Step 2: We will review your request and provide instructions on how to proceed with the return.
  • Step 3: Once the item is received and inspected, we will notify you of the refund or exchange process.

Final Sale Items

Please note that items marked as 'Final Sale' are not eligible for return or refund. These include promotional or clearance items.

Customer Care Your satisfaction is important to us, and we are always here to help with any questions or concerns you may have. We believe in the artistry behind every product, and we want you to feel confident in your purchase.